Call Center Records

Records that document the paging of a physician for a patient. Information may include but not limited to patient name, date of birth, name of caller, physician requested and other related information. Format of records consist of paper and electronic. 

Category

Information Technology

Maintainer

Information Technology

Retention Period

Retain for four years after creation then dispose of.

Disposition Instructions

Confidential destruction is required. Paper must be shredded, pulped, or incinerated; electronic records must be overwritten or the storage media physically destroyed. Deletion of information in computer files or on electronic storage media is not sufficient.

Last Updated: December 31, 2008