Information Technology

Call Center Logs and Records

This series documents the operation and management of call centers operated by Emory University or Healthcare. This series may include, but is not limited to: incoming requests and responses, trouble tickets and tracking logs, recordings of conversations with customers, and system data including customer ticket numbers and visit tracking.

Computer System Documentation, Management, and Maintenance Records

This series documents the addition, modification, maintenance, and removal of software and/or hardware from institutional computer systems. This series may include, but is not limited to: hardware performance reports; component maintenance records; system backup reports; system overviews; operations logs; job listings; system development logs; system specifications and changes; conversion notes; dataset logs; dataset record layouts; data dictionaries; programming logs; program specifications and changes; record layouts; user views; control program table documentation; program listings; instruction manuals; and licenses.

Computer System Inventories

This series documents the addition, modification, maintenance, and removal of software and/or hardware from institutional computer systems. This series may include, but is not limited to: computer equipment inventories; backup tape inventories; dataset inventories; dataset record layouts; data dictionaries; and software inventories

Information System Planning and Development Records

This series documents the planning and development of information systems. This series may include, but is not limited to: information technology plans; feasibility studies; cost-benefit analyses; studies and surveys; system specifications and revisions; component proposals; and vendor proposals.

Information System Planning and Development Records

This series documents the planning and development of information systems. This series may include, but is not limited to: information technology plans; feasibility studies; cost-benefit analyses; studies and surveys; system specifications and revisions; component proposals; and vendor proposals.

Network, Computer, and Server Security

This series documents the administration of the security and monitoring of the institution's network, servers, and computers.

Telecommunication System Management Records

This series documents the creation, modification, and disposition of university telecommunications systems. This series may include, but is not limited to: equipment records; repair order forms; system planning records; telecommunications maintenance contracts; and service orders.